Employee Engagement x Turnover

The Hawthorne Effect at Play

Happy Friday! We’re almost through 2020. This month we wanted to share a case study with actual customer data around turnover and engagement with Qlicket kiosks.

We're clearly seeing that as workers use our system, they become more likely to stay at a particular organization (the disclaimer is we cannot prove causality, but have now seen a few success stories through our platform). 

Could it be proof of the Hawthorne Effect, the idea that the productivity of employees increases dramatically when they felt they are being heard or observed? Possibly, and more importantly, actually implementing solutions recommended by your workforce is what leads to sustained decreases in turnover and increases in productivity. We have some evidence of that too.

If this is interesting to you, would you be open to setting up time to reconnect in the next week or so?

Thank you!

Engagement > Pre-COVID Levels

Your Frontline Workforce Might Want to Share Feedback Now More Than Ever

Hope you’re still taking the time communicate with your frontline workforce during these unprecedented times. We've noticed operations with the majority of our customers picking back up, and we are seeing employee engagement at some locations higher than even pre-COVID levels, as shown in the image below.

We have safety modules available too.

If you’d like to see a demo of our offering and the benefits of communicating with your workforce, please let us know!

Greater Safety with Touchless Feedback

Where do you feel we could improve measures to prevent the spread of COVID-19?

Hope this email finds you well. We realize many at your organization and yourself have been putting in long hours and having to navigate these unprecedented times. Circumstances are extraordinary and we want you to know we are here to help in any way we can. In fact, because communication and employee feedback are more important in these times than ever before, we’ve decided it is our obligation to innovate in order to continue gathering the insights and feedback that have made our solution so valuable.

We’ve devised QR Code placards that are part of our new touchless feedback system, allowing employees — and potentially even customers — to anonymously provide feedback via their phone. Feel free to scan the code with your phone’s camera and give it a try! The question you see on your browser can still be changed and the responses can still be reviewed using our online dashboard. However, the benefits of this method are significant, since it:

  • Requires no touching from your workforce during this ‘new normal’

  • Reduces ability for an employee to provide duplicate responses

  • Simplifies employees’ ability to share written feedback

  • Easily scalable to additional locations

  • Feedback is anonymous

We want to help you get the insights that can help you manage, and to help employees know that you care about them. By placing this placard in a desired location within your facility, you can ensure that process is in place. I would like to point out that our tablet kiosks have this same functionality, showing QR codes that employees can scan to respond in a touchless format.

If you’d like to try our solution with this placard and access to our dashboard, please let us know, as well as if if you have any questions or ideas about how we can continue to improve.

Request Your Free QR Code Placard

With gratitude,

Vivek, Jennifer, Peter, and John

Touchless Engagement: QR Codes

Talent Management and Communication with Your Frontline

First we hope this email finds all of you and your family safe and healthy!

Myself and the team at Qlicket realize with COVID-19, you have likely had to change or stop some of your traditional ways of gathering feedback like round tables, huddles, facility meetings or possibly corporate surveys.  Yet, in this new normal it is essential to over communicate with employees, and keep a pulse on their feelings and knowledge levels of evolving procedures.

We believe the Qlicket dashboard and kiosk, now more than ever, can be a valuable tool to help you gather employee insights and provide a 24/7 feedback loop.

To help alleviate concerns beyond the current safety measures in place (latex gloves, hand sanitizer/wipes, social distancing guidelines), we are developing abilities for employees to anonymously respond to questions or provide feedback anytime via their mobile phones.  Try out some of the QR codes below and let me know your thoughts or preferences regarding the designs and if you have time available maybe some of us can get on a quick call to discuss.

#1: Mobile First, Kiosk Input Allowed

#2: Mobile Only

#3: Kiosk Entry with Mobile Response Option

Thank you and be safe!

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